The festive season is here, and as another year draws to a close, we would like to take a moment to wish our clients, contractors, partners and wider property community a very Merry Christmas and a Happy New Year. This is a time for reflection, gratitude and optimism, and as a business that has been live for just over six months, it feels particularly fitting to pause and reflect on how far Levels Property Management has come in such a short space of time.

Launching Levels was never just about creating another managing agent. From day one, our vision was clear: to build a modern, customer‑centric property management company that raises standards across the industry. One that combines experience with innovation, and professionalism with approachability. Six months on, we are incredibly proud of what has been achieved so far and deeply thankful to everyone who has supported us on this journey.

Why Levels Was Created

Levels Property Management was founded on the belief that property management can, and should, be done better. Too often, we saw managing agents relying on outdated processes, poor communication and inflexible service models that left leaseholders, residents and directors frustrated.

Our ambition was to take property management to the next level by focusing on three core principles that guide everything we do: integrity, information and innovation. These values shape how we communicate, how we manage risk, and how we deliver value for the developments entrusted to us.

From transparent pricing and clear reporting, to embracing technology that genuinely improves the customer experience, our aim has always been to build long‑term relationships based on trust and results.

Six Months of Progress and Achievement

In just over half a year, Levels has grown from an idea into a trusted managing agent for a growing portfolio of residential blocks and housing estates across the UK. We have successfully onboarded new developments, completed smooth handovers from incumbent agents, and supported directors and freeholders through complex management challenges.

Some of our key achievements to date include:

• Successfully adding several residential blocks to our portfolio post‑launch, representing over 250 additional units under management.
• Establishing a strong and experienced management team, bringing together years of experience in specialist compliance, customer service, plus systems architecture and development – alongside the property management and finance experience you would expect.
• Supporting developments with everything from routine day‑to‑day block and estate management through to complex legal, compliance and building safety matters.
• Building trusted relationships with high‑quality contractors and professional partners who share our commitment to integrity, transparency and service excellence.
• Developing and launching LeaseClear, our in‑house solution designed to simplify complex lease documents and provide clarity for directors, leaseholders and property owners.
• And finally, implementing our bespoke customer portal, MyLevels, giving residents and directors real‑time access to service charge information, maintenance reporting, compliance documentation and building updates.

Most importantly, we have received positive feedback from clients who value our responsive approach, clear communication and proactive management style. For a young property management company, that trust means everything.

Property Management at Christmas: More Than Just a Quiet Period

Winter is one of the most critical periods for professional residential block and estate management. Effective winter property management reduces risk, protects long‑term asset value and ensures developments remain compliant, safe and well maintained during the colder months.

While Christmas is often seen as a quieter time of year, effective property management does not pause for the festive season. In fact, winter brings its own set of challenges and responsibilities.

From ensuring building systems are operating efficiently, to managing weather‑related risks such as storm damage and reduced daylight safety concerns, this time of year requires careful planning and proactive oversight. Our team remains available during the festive period, supported by out‑of‑hours emergency cover, to ensure residents feel safe and supported.

Christmas is also a time when communities matter most. Well‑managed buildings and estates help create environments where residents can enjoy the season with peace of mind, knowing their property is being looked after professionally and responsibly.

To Our Clients, Contractors and Partners

We would not be where we are today without the trust of our clients, the dedication of our contractors, and the collaboration of our professional partners. To the directors, freeholders and developers who have placed their confidence in Levels, thank you for giving us the opportunity to demonstrate what modern property management looks like.

To our contractors and suppliers, your reliability and quality of service are fundamental to the standards we strive to uphold. And to our professional partners, from compliance specialists to legal advisors, your expertise plays a vital role in helping us deliver a well‑rounded service.

Looking Ahead: A Positive Outlook for 2026

As we look towards 2026, our focus remains firmly on continued growth, service development and caring for the properties and communities we manage. Growth for us is not just about numbers, but about building sustainably, maintaining quality and ensuring every client receives the same high standard of service regardless of portfolio size.

Over the coming year, we will continue to:

• Invest in our people through training and professional development.
• Enhance our systems and technology to improve efficiency and transparency.
• Continue our approach to building safety, compliance and risk management.
• Support property owners and directors in protecting and enhancing the long‑term value of their assets.

Our commitment is to remain approachable, accountable and proactive, always acting in the best interests of the developments we manage.

Season’s Wishes from All of Us at Levels

As the year comes to a close, we would like to wish you and your families a restful Christmas and a successful New Year. Thank you for being part of the Levels journey so far. We look forward to continuing to work with you in 2026 and beyond, caring for your property and supporting your community every step of the way.

From all of us at Levels Property Management, Merry Christmas and Happy New Year.