This is a controversial one, especially as a Director of a block management company who has been on both sides of the fence; this is a very raw, but real issue that lurks within our industry.  Block management has a reputation problem. High turnover, burned-out staff, inconsistent service. The industry explanation is usually the same: difficult residents, demanding directors, too much regulation. But there’s a truth that rarely gets said out loud… Sometimes the biggest problem in block management is the director at the top.