LATEST NEWS

Budget Season is Here!

It’s that time of year again – budget season! Over the coming weeks, we’ll be working through the budgets for the properties we manage and setting the estimated service charges for the year ahead. But what goes into producing a service charge budget? Our Head of Finance, Joanne Coolen, breaks this down.

Level With Us: Leasehold Reform

We have a problem, and it isn't simply the existence of rogue managing agents. It's the growing belief that the cost of managing residential buildings can somehow be reduced through regulation alone, without understanding what it actually takes to manage them properly.  At the Labour Party Conference on 29 September 2026, a significant statement to millions of leaseholders across the country was made, promising a new Leasehold Reform Bill before Christmas. Politically, it's an attractive promise, and for leaseholders frustrated by years of rising costs, poor transparency and sometimes appalling treatment, we completely understand why it would be welcomed. But there's a problem with statements like this. They create expectations. They suggest that, once reform arrives, the financial pressures associated with owning and maintaining a leasehold property will somehow begin to disappear.  That simply isn't how residential property management works.

Level With Us: What Does ‘Next Level Management’ Actually Mean?

When we launched Levels Property Management, we chose Next Level Management as the phrase that would sit alongside our name. It sounded right. It summed up the ambition we had for the business and the kind of managing agent we wanted to build. But phrases like that have to mean something. It is very easy to say you offer a different level of service. It is much harder to demonstrate what that looks like when you are preparing a service charge budget, taking over a development from another agent, dealing with a major building defect, advising directors on a difficult decision or telling a client something they would probably rather not hear. That is where “Next Level Management” actually begins.

Level With Us: Communication

Welcome to Level With Us, our new series exploring the things that matter in block and estate management. For our first conversation, we're starting with something we are all particularly passionate about: communication. Good communication comes down to a fairly simple question. Do you understand what is happening in your building, or are you having to chase someone to find out? See how Levels is tackling this industry wide issue head on.

Welcoming Joanne Coolen to Levels Property Management

We are pleased to welcome Joanne Coolen to Levels Property Management as our Head of Finance. Her appointment is an important step in the continued development of our business and strengthens the financial expertise we bring to the residential developments we manage.
Understanding Insurance in Leasehold Properties

Understanding Insurance in Leasehold Properties

Owning or living in a leasehold property comes with shared responsibilities, and insurance is one of the most important. One of the most common areas of confusion for leaseholders is understanding the difference between the building insurance arranged by the freeholder or management company, and the individual insurance policy that each leaseholder should arrange themselves. While the building may already be insured as part of the service charge, this does not necessarily mean your personal belongings, internal finishes, or legal liabilities are protected. Understanding the difference can help avoid costly surprises if something goes wrong.