In the world of block and estate management, there is a quiet revolution happening. For too long, the industry has often been associated with opaque processes, slow responses, and a feeling of being ‘managed’ rather than truly ‘served’. But times are changing, and at Levels Property Management, we believe that excellence in customer service isn’t just a desirable trait – it’s an absolute necessity for modern, effective property management.

This shift is driven by one simple fact: we are not just managing bricks and mortar; we are managing people’s homes, communities, and valuable investments. Leaseholders, residents, and RMC/RTM directors demand and deserve a service that is transparent, responsive, and genuinely helpful. They want to be informed and empowered, not left in the dark. For us, raising the standard of customer care is central to our mission of providing Next Level Management.

The Levels Approach: A Foundation of Values

While many of our competitors are offering a service that has not changed for years, Levels Property Management is committed to a fresh and modern approach, implementing the very best in the latest technologies and customer interaction systems. Our entire strategy is built upon three non-negotiable core values: Integrity, Information, and Innovation. These are the scaffolding for our customer-centric service.

Integrity: Building Trust Through Transparency

Great customer service starts with trust. How can you feel at peace if you don’t have clarity on where your money is going? Our commitment to Integrity means we offer a clear, transparent service offering and pricing structure, delivered by professionals.

Crucially, this extends to finances. We stand firm in our transparent ethos by never adding any uplift to contractor invoices. To align with our core values, we are fully transparent and will happily provide copy invoices on request. This is a key difference in an industry where many others operate with a variety of hidden charges. This financial clarity is a foundational element of the peace of mind we offer.

Information: Empowering You, 24/7

A common complaint in the sector is the ‘radio silence’ from managing agents. We tackle this head-on with a commitment to clear and consistent communication, delivered efficiently and effectively.

The cornerstone of this is our industry-leading customer portal. This cutting-edge platform gives you 24/7 access across all your devices, keeping you connected with us and your property at all times.

• Financial Clarity: Instantly access your service charge account, view statements and bills, and see real-time financial reports for your property.
• Maintenance & Updates: Residents can report and track maintenance issues easily, and receive property-wide updates via a newsfeed and notifications directly to your inbox.
• Director Control: Directors of your Residential Management Company have access to additional privileges allowing them to approve budgets, invoices, and monitor arrears.

Empowered clients are informed clients, and that leads to better-managed properties.

Innovation: Technology as a Service Enhancer

We actively leverage the latest advancements in technology within the property management sector, capitalising on automations and efficiency. This innovation isn’t about replacing people; it’s about giving your dedicated Property Manager more time to concentrate on the day-to-day management of your development and focus on providing excellent personal service.

Our portal exemplifies this, providing an efficient and intuitive repairs and maintenance reporting system. Residents can report and track issues, and even request meter readings, all with Hassle-Free Convenience.

This commitment to innovation is also seen in our in-house development of the AI-powered app, LeaseClear.

“I developed LeaseClear as a powerful demonstration of our core values of Integrity, Information, and Innovation in action. It’s an AI-powered tool designed to solve a persistent industry-wide problem: the complexity of lease documents. For years, leaseholders, freeholders, and professionals alike have struggled to decipher dense legal jargon. LeaseClear changes this by using advanced AI to instantly translate complex legal language into a clear, easy-to-understand summary,” explains Dan Winrow, Head of Operations.

LeaseClear provides instant, expert-level lease analysis, transforming complex legal language into plain English across 15 detailed sections of property law essentials. It is a game-changer for anyone who needs to understand their rights and obligations quickly and accurately.

The Human Touch: Beyond the Tech

While technology is vital for efficiency, we never forget that property management is fundamentally a relationship business. Our team has years of experience, dealing with everything from a broken light bulb to £10 million refurbishment projects. We come equipped to handle complex issues, as there isn’t much our highly experienced team hasn’t handled before.

Our focus on customer service is what builds communities, manages risk, and ultimately delivers a Return on Investment.

Crucially, the human voice remains paramount. Tone can sometimes get lost in an email. That’s why we champion speaking to our customers and ensuring we are easy to contact.

• We pick up the phone and are on hand during business hours.
• We will attend video meetings for a face-to-face alternative that respects your time.
• When we are visiting on site, we are happy to chat in person with anyone who would like to take the opportunity.

Our Director, Joy Davies, sums up our philosophy:

“Exceptional customer service in our industry starts with empathy. We manage people’s homes and investments, which means every query, big or small, carries real weight. Our team is trained to listen first, respond clearly, and own the outcome. It’s about respect and reliability in every interaction.”

And this dedication to our people and service is championed from the top. As our Director, Lewis Waldron, notes:

“In property management, technical knowledge and compliance are vital, but they’re not what defines a truly great managing agent. That’s why we foster a culture built on Integrity and a shared drive for the best outcome. A positive, supportive culture is the foundation of the excellent service we provide to our clients.”

Ready to Experience the Next Level?

The era of “just adequate” property management is over. Residents and directors deserve a partner committed to excellence in service, backed by modern technology and a foundation of integrity.

Whether you’re looking for professional Block Management for residential apartment blocks or expert Estate Management for a large housing development, our clear, transparent service is offered to all clients regardless of the size and style of development.

To find out how simple it is to move to a managing agent that prioritises you, contact our team. We’re here to help and happy to talk through your individual requirements.

Contact us today to start your journey towards Next Level Management.

Call us: 0330 520 1336

Email us: info@levelspropertymanagement.co.uk