Water damage can feel like a property’s worst nightmare, but it doesn’t have to be. From a slow, hidden leak to the sudden intensity of a heavy downpour, water can cause significant disruption and stress. At Levels Property Management, we believe that preparation and awareness are the best defences. This guide offers a comprehensive look at how we can work together to protect your home from all sources of water damage.

Internal Leaks: The Sneaky Culprits

“Escape of water” from internal sources is one of the most common home insurance claims in the UK. Insurers pay out millions of pounds a day for these issues, and the average cost of a single claim is on the rise. Leaks can come from burst pipes, worn-out appliance hoses, or even poorly installed plumbing that may fail over time.

Your Role in Prevention

As a property owner, your vigilance is key. The sooner a leak is found, the less damage it can do.

• Be a Regular Inspector: Make it a habit to check under sinks and around appliances for any damp spots, rust, or a musty smell.
• Listen Up: A persistent sound of running water when all taps are off can be a sign of a hidden leak.
• Know Your Stopcock: Knowing where your internal stopcock is and how to turn it off is crucial. This simple action can save you from a major flood, especially if you’re away from home.
• Report It: Don’t hesitate to report any issue, no matter how small, to us through your dedicated portal. Early detection is everything.

External Threats: Facing the UK’s Weather

The UK’s weather is becoming more extreme, and with it, the risk of heavy rainfall and flooding is increasing. The Environment Agency estimates that millions of properties in England are at risk of flooding. While we can’t control the weather, we can prepare for it.

Our Approach to Weather Resilience

At Levels, we proactively manage your building’s infrastructure to help it withstand the elements.

• Routine Maintenance: We conduct regular inspections of communal areas, paying close attention to gutters and drains to clear any blockages that could cause water to overflow.
• Structural Checks: We, and our approved contractors, inspect the building’s exterior for vulnerabilities, such as loose roof tiles or cracks in the brickwork, that could allow water to seep in during a storm.

Your Personal Plan for Peace of Mind

Your personal preparation is a vital part of a comprehensive strategy.

• Get Notified: Sign up for the free flood warning service from the Environment Agency to receive alerts via phone or email.
  https://www.gov.uk/sign-up-for-flood-warnings
• Have a Plan: Create a personal flood plan that includes essential contact numbers and a list of items to move to safety.
• Locate Utilities: Be aware of where to turn off your gas, electricity, and water supplies.

The Importance of Insurance: Your Safety Net

It’s a common misconception that buildings insurance covers everything. It is essential to understand the difference and take responsibility for your personal belongings.

• Buildings Insurance (Management Responsibility): This policy covers the structure of the building, including the roof, walls, and communal areas. It covers damage from leaks or floods but not the cost of repairing the original leak or pipe itself.
• Contents Insurance (Your Responsibility): This is your personal safety net. It protects your personal possessions, such as furniture, electronics, and clothing. If a leak from another flat damages your sofa, for example, your contents insurance is what will protect you.

By working together, we can build a more secure and resilient community. With us managing the building and you protecting your home, we can all have greater peace of mind.