MyLevels

COOKIE POLICY

COOKIE POLICY

Effective Date: 24/11/2025
Last Updated: 24/11/2025

This Cookie Policy explains how Levels Property Management Ltd (“we”, “us”, or “our”) uses cookies and similar technologies on:

This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or other device when you visit a website. They help websites function properly, improve security, remember your preferences, and provide insight into how services are used.

Cookies may be:

  • Session cookies – deleted when you close your browser

  • Persistent cookies – stored for a defined period

  • First-party cookies – set by our website

  • Third-party cookies – set by external services

2. How We Use Cookies

We use cookies and similar technologies for:

  • Website functionality

  • Secure portal authentication

  • Security and fraud prevention

  • Remembering user preferences

  • Performance and analytics

  • Managing cookie consent choices

Some cookies are strictly necessary and do not require consent. Others are optional and require your permission.

3. Categories of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation of our website and MyLevels portal. They cannot be switched off.

They are used for:

  • Secure login authentication

  • Maintaining user sessions

  • Protecting against unauthorised access

  • Remembering cookie consent preferences

  • Load balancing and site security

Without these cookies, services such as secure portal access would not function.

Legal basis: Legitimate interests (security and service delivery).

B. Functional Cookies

These cookies allow enhanced functionality and personalisation, such as:

  • Remembering user settings

  • Storing non-sensitive preferences

  • Supporting portal usability features

Disabling these cookies may reduce functionality.

Legal basis: Consent (where required).

C. Analytical / Performance Cookies

These cookies help us understand how visitors use our website so we can improve it.

For example, they may collect:

  • Pages visited

  • Time spent on pages

  • Error messages

  • Navigation patterns

Where analytics tools such as Google Analytics are used, they may set cookies on your device.

These cookies are only activated if you provide consent through our cookie banner.

Legal basis: Consent.

D. Third-Party Cookies

We integrate certain third-party systems into our website and portal, including:

Fixflo (Repairs Platform)

Repair submissions within MyLevels are handled via Fixflo.
When accessing Fixflo, cookies may be set by Fixflo in accordance with their own privacy and cookie policies.

Fixflo Privacy Policy:
https://www.fixflo.com/privacy-policy

Blockman (Financial Platform)

Financial account access within MyLevels is powered by Blockman.
Blockman may use cookies or similar technologies when you access financial records.

Blockman Privacy Policy:
https://www.blockman.co.uk/privacy-policy/

We do not control third-party cookies set by these platforms. Users should review their respective policies for more information.

Legal basis: Consent (where applicable) or necessary for service provision.

4. MyLevels Portal & Authentication Cookies

Because MyLevels is a secure portal, it uses authentication cookies to:

  • Verify your identity after login

  • Maintain secure sessions

  • Enforce role-based access control

  • Protect against unauthorised access

These cookies are strictly necessary for the portal to function and cannot be disabled while using MyLevels.

Passwords are encrypted and not stored in readable format.

5. Local Storage & Progressive Web App (PWA) Features

MyLevels may use local browser storage or similar technologies to:

  • Maintain secure session state

  • Improve performance

  • Enable mobile web app functionality

These technologies support portal functionality and are considered necessary for service delivery.

6. Managing Your Cookie Preferences

When you first visit our website, you are presented with a cookie consent banner that allows you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customise your preferences

You may update your preferences at any time using the cookie settings tool available on our website.

You can also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website or portal.

For general information about cookies, visit:

7. Legal Basis for Using Cookies

Under UK law (Privacy and Electronic Communications Regulations – PECR):

  • Strictly necessary cookies are permitted without consent

  • Analytical, functional, and third-party marketing cookies require consent

We rely on legitimate interests for necessary cookies and user consent for non-essential cookies.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our services.

Any updates will be published on this page with a revised effective date.

9. Contact Us

If you have questions about our use of cookies, please contact:

Levels Property Management Ltd
Suite 1, Old Park Works, Baptist Avenue, Overdale, Telford, TF4 2BN
Email: info@levelspropertymanagement.co.uk
Phone: 0330 520 1336